2010 has shown to be a pretty good year so far. Not so much financially due to continued medicare cuts as well as most other commercial insurance cuts, but staff and the overall business has been really good. We started the year off with a few new people. One, KH is in accounts receivable and is doing an outstanding job. The other whom I'll refer to as DW is our new customer service/delivery driver. He has totally impressed me. He's a very hard worker who pays great attention to detail. He strives toward the best customer care possible. I couldn't be more happy than with the team we have now.
Medicare has been a challenge to deal with. With the federal government being out of money and trying to rob more from Medicare, they are going through every physician order with a fine tooth comb. One example happened this week. Two years ago we provided a medicare patient with a power chair. This patient is a C4-C5 quadriplegic, meaning he has little or no motor control of any extremeties. Just last week, Medicare contacted our office requesting more documentation to justify a power chair. We sent 24 pages of documentation in hopes that it will be enough to justify giving a man who cannot move his arms or legs, a power chair.
I can understand that Medicare is trying to come down hard on fraud. It needs to be done, but is it too much to ask to use a little common sense. It's sort of like the TSA pulling an 80 year old man aside to be searched before boarding a plane. Cmon, are you kidding me?
It amazes me how irresponsible our government can be. Take the blinders off and address the real problems. Don't change our system of health care, but go after the insurance companies and raise our premiums every year yet pay for less and less.
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